Shipping policy

1. Overview

CASAGD provides international shipping for all orders, including the United States, Canada, and Europe.

Most orders are delivered within 10–20 business days, depending on destination and product type.

All orders are carefully prepared before shipment to ensure quality and accuracy.

2. Order Processing Time

Before shipping, each order goes through a standard preparation process:

During this time, we verify, prepare, and package your order for shipment.

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Product Fulfillment

CASAGD products are fulfilled through a controlled inventory system to ensure product quality and availability.

Depending on stock status, items may require short preparation before dispatch.

This allows us to maintain consistent quality standards across all lighting designs.

4. Shipping Time

After dispatch, estimated delivery times are:

⚠️ Delivery times are estimates and may vary due to customs processing or local courier conditions.

5. Tracking

All orders include tracking numbers.

Tracking information will be updated within 2–5 business days after shipment.

You will receive tracking details via email once your order has been dispatched.

6. Customs & Import Duties

Depending on local regulations, import duties or taxes may apply upon delivery.

These charges are determined by local customs authorities and are the responsibility of the customer.

7. Order Changes & Cancellation

Orders can be modified or cancelled before shipment.

If your order has not yet been shipped, you may request a full cancellation and refund.

Once an order has been shipped, it can no longer be cancelled, but we will assist you with any delivery issues.

8. Delays & Support

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to:

If your order is delayed beyond the estimated delivery window, please contact us.

We will actively assist with tracking updates and resolution support.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

Country/Region