Refund policy

1. Overview
At CASAGD, we are committed to providing high-quality lighting products and a reliable shopping experience.

If you are not fully satisfied with your order, we are here to help within the conditions outlined below.

2. Order Cancellation

Orders can be cancelled before they are shipped.

If your order has not yet entered the shipping process, you are eligible for a full refund.

Once an order has been shipped, it can no longer be cancelled.

3. Refund Eligibility

You may request a refund under the following situations:

You cancelled the order before shipment
You received a damaged or defective item
Your order was not delivered within a reasonable timeframe
You received the wrong item

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

To process your request, we may require:

Order number
Photos of the product and packaging
A description of the issue

Once confirmed, we will offer a replacement or refund depending on the situation.

5. Non-Refundable Situations

Refunds may not be granted in the following cases:

Order has already been shipped and is in transit without issue
Delivery delays caused by customs or local carriers
Incorrect shipping information provided by the customer
Minor variations in product appearance due to handcrafted or batch production

6. Late or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📩 hongmeng96@outlook.com

We will assist with tracking, investigation, or appropriate resolution.

7. Refund Process

Once your refund request is approved:

Refunds will be issued to your original payment method.
Processing time is typically 5–10 business days, depending on your bank or payment provider

8. Contact

If you have any questions about refunds or your order status:

📩 hongmeng96@outlook.com

We respond within 24–48 hours on business days.